Privacy Policy

Arrow Power Services Pty Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use it, and your rights in relation to it. By contacting us or using our website, you consent to the practices described here.

We collect personal information you provide directly to us, including:

• Full name
• Phone number
• Email address
• Suburb / service location
• Service type requested
• Details about your electrical project or issue
• Feedback or ratings you submit

We collect this information when you submit a quote request, feedback form, or contact us directly by phone or email. We do not automatically collect tracking data, cookies, or device identifiers beyond what standard web hosting may record.

We use your information solely for the purpose for which it was provided, including:

• Responding to quote requests and scheduling electrical work
• Following up on feedback or complaints
• Issuing compliance certificates and invoices
• Contacting you about your service booking

We do not use your information for unsolicited marketing and we do not sell your information to third parties.

We do not sell, rent, or trade your personal information. We may share information with:

• Netlify, Inc. — our website host and form processing provider. Form submissions are stored on Netlify's servers, which may be located in the United States. Netlify operates under industry-standard data protection practices. By submitting a form on this site, you consent to your data being processed by Netlify.
• Regulatory bodies or authorities, if required by law.

Form submissions are stored securely via Netlify Forms. We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Direct communications (phone, email) may be retained in our business records.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. No method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your information (subject to our legal obligations)
• Make a complaint about how we have handled your information

To exercise any of these rights, contact us at blake@arrowpowerservices.com. We will respond within a reasonable timeframe.

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be published on this page with an updated effective date. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

For any privacy-related questions, contact us:

• Email: blake@arrowpowerservices.com
• Phone: 0401 725 626
• Address: Dundas, NSW 2117